Delivery

Smart Kitchen Doors Delivery Inspection 

When your delivery of kitchen doors & components arrives, follow these important steps:

• Check all boxes for any damage, however small the damage may be.
• If damage is found, sign the delivery with the word damaged in place of your name on the signature screen. Note: delivery drivers may argue not to do this, as they believe they will be blamed. Please do not listen – it has been agreed with the couriers that this is the process to follow if a delivery is damaged.
• Do not reject the delivery, even if the driver recommends it – by doing so, you may be charged for re-delivery.
• Phone us to report the damage to your replacement kitchen doors.
• Unpack all of the boxes, and check items for damage (if any).
• Email us the list of damaged items and photos, along with the photos of the damaged boxes to sales@smartkitchendoors.co.uk.
• Please note: sometimes there is damage to outer packaging, but no damage to kitchen doors or other items inside. If this is the case, there is no need to contact us.

If you have followed these steps, we will most likely be able to send you a free of charge kitchen door or component replacement. Note – Failure to follow the above steps may result in being charged for any damaged replacements. All damage must be reported within 24 hours of the delivery, this is because we need to make a claim against the courier for the items within this time frame.